For many businesses in Durban, reliable IT support isn’t a luxury; it’s a necessity. Whether you’re running a small start-up in Umhlanga or a larger organisation in the Durban CBD, IT services play a key role in keeping operations secure and efficient. But one of the first questions most business owners ask is: how much do IT services actually cost in Durban?
IT Services Cost in Durban (2025)
In 2025, IT services in Durban cost R500 – R1,200 per hour for ad-hoc support, R5,000 – R30,000 monthly for managed services, with cloud plans from R120 per user and large projects exceeding R200,000, depending on scope.
Hourly IT Support Rates
For ad-hoc or once-off IT support, many Durban-based providers charge between R500 and R1,200 per hour, depending on the complexity of the issue. Basic troubleshooting, like setting up email accounts or fixing printers, usually falls on the lower end. More specialised support, such as network security, server issues, or cloud migration, tends to sit at the higher end.
Monthly Managed IT Services
For businesses that need ongoing support, managed service agreements are more cost-effective. In Durban, monthly packages typically range from R5,000 to R30,000, depending on business size and requirements. These packages often include:
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24/7 helpdesk support
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Network monitoring
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Data backups
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Cybersecurity services
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Regular system maintenance
Small businesses might pay closer to R5,000–R10,000 per month, while larger organisations with complex IT infrastructures usually pay more.
Cloud Services and Hosting Costs
With more Durban companies moving to cloud services like Microsoft 365, Google Workspace, or custom cloud hosting are common. Pricing often depends on the number of users. For example, Microsoft 365 Business plans start from around R120 – R250 per user per month, while advanced packages with extra security and compliance features cost more. Local hosting solutions may also add R500 – R2,000 per month, depending on storage and bandwidth needs.
Cybersecurity Services
With cybercrime on the rise in South Africa, cybersecurity is becoming one of the fastest-growing IT expenses. Basic firewall and antivirus protection may be included in managed service packages, but more advanced options, such as penetration testing, threat detection, or compliance audits, can cost anywhere from R10,000 to R50,000+ annually, depending on the business size and risk exposure.
One-Time IT Projects
Durban businesses also turn to IT service providers for project-based work, such as hardware upgrades, server installations, or software rollouts. These projects are often quoted individually but can range from R20,000 for small upgrades to over R200,000 for large-scale implementations.
Final Thoughts
The cost of IT services in Durban varies widely, influenced by business size, industry, and service level. Small businesses may only need affordable ad-hoc support or entry-level managed services, while larger organisations require comprehensive solutions with higher monthly commitments. Ultimately, investing in professional IT support not only keeps systems running smoothly but also protects businesses against costly downtime and security breaches.
If you’re exploring IT services in Durban, the key is to compare providers, clarify what’s included in the price, and choose a package that balances cost with long-term reliability. Contact our team today to get started.